SHIPPING & DELIVERY POLICY

How we dispatch and deliver your order

This page explains how we send out physical products such as remedies, supplements and kits. It works alongside our Patient Terms & Conditions and Refunds & Returns Policy. All prices are in Australian dollars.

Where we deliver

We currently ship within Australia only — international shipping isn’t available just yet.  

Shipping costs

The First Aid Kit includes free shipping within Australia. For all other orders, standard shipping is $20 for postage and packaging.Any applicable shipping costs will always be shown before you complete your order. For products supplied as part of your personalised care plan, we’ll confirm any postage costs with you before sending your order.

Processing and dispatch

Many of our products are made to order, so we dispatch within 3-7  business days of your order or, where relevant, your payment clearing, and we’ll let you know if something needs a little longer. Some products — for example, home first-aid kits — are supplied on a practitioner basis, which means there may be a quick step to complete first, such as watching a short product-safety video (this stands in place of a consultation to meet Therapeutic Goods Administration requirements). Your order confirmation will explain anything that’s needed.

Delivery times and carriers

Once your order is on its way, delivery is handled by Australia Post. Estimated delivery times are a guide only and aren’t guaranteed, since delivery is in the hands of third parties and can be affected by things outside our control. You’ll receive tracking details from Australia Post.

Address, failed delivery and tracking

Please double-check that your delivery address is complete and correct — we can’t be responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel comes back to us as undeliverable, we’ll be in touch, and re-delivery will involve an extra postage cost.

Risk, loss or damage in transit

Risk of loss or damage passes to you on delivery. If your order doesn’t arrive within a reasonable time, or turns up damaged, please contact us promptly. In line with the Australian Consumer Law and our Refunds & Returns Policy, we’ll help and, where appropriate, arrange a replacement or refund. Please store your products as directed on the packaging and in any information included with your order.

Questions about your order

If you have a question about shipping or delivery, or something isn’t quite right with your order, please get in touch with us via email: hello@sorasol.com.au and we’ll help sort it out.